Privacy and Cookies Policies

Click Property Portal Ltd (we) is committed to protecting your (Consumer / User) privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK and GDPR The General Data Protection Regulation, this Privacy Policy is effective from 23 May 2018. (Please check the last modification date at the bottom to signify changes from the effective date.)

This statement aims to explain what personal data we collect and how we may use it.

When you accept our quote for conveyancing and confirm to proceed with your transaction, either verbally or in writing, we require your name, email address, contact phone number, correspondence address, and other property address details, if applicable. This information is provided on the system through a 3rd party authorized by you or directly through yourself and can be by email or verbally.

We use your personal information to share with our panel of authorized solicitor firms and 3rd party contacts to communicate about your conveyancing transaction only. This information is shared with parties involved in your conveyancing transaction such as yourself, your estate agent, mortgage broker, our panel solicitor firm, the selling agent, and the solicitor acting for the other party, if necessary. We do not make your information public; your information is kept safe and secure.

We do not sell, rent, or exchange your personal information with any third party for commercial reasons, We will retain your information for marketing purposes to stay in touch about our products and services, to invite you to leave us feedback, participate in our surveys to communicate with you should it be required by a government agency of which you will have the option to opt in or out of at any time by writing to us on: connect@clickpropertyportal.com

We follow strict security procedures in the storage and disclosure of personal data provided by you (a user) or through an authorised 3rd party, to prevent unauthorized access following the UK data protection legislation and the General Data Protection Regulation 2018

We do not collect sensitive information about you except when you specifically knowingly provide it. To maintain the accuracy of our database, you can check, update or remove your details by getting in touch with us using the details below.

Click Property Portal Ltd on the following website addresses equally: https://clickporpertyportal.com and https://clickpropertyportal.co.uk

The automated communication tool owned by Click Property Portal Ltd, known as the ‘System’ requires the collections of Personal Data directly from users or 3rd parties, of which authorization is required. Members of the public cannot access any personal data of our users.

Owner and Data Controller

Company Director of Click Property Portal Ltd, 34a Bridge Street, Morpeth, Northumberland NE61 1NL Owner contact email: connect@clickpropertyportal.com

Types of Data collected

Among the types of Personal Data that this System collects, through authorised third parties, there are: Cookies, Usage Data, first name, last name, phone number, address, country, email address, city, personal details you have disclosed for the purposes of using Click Property Portal.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed before the Data collection.

Personal Data may be freely provided by the User, or, collected by a 3rd party authorized to use the System.

Unless specified otherwise, all Data requested by this the system is mandatory and failure to provide this Data may make it impossible for Click Property Portal Ltd to provide its services under the terms and conditions of use. . In cases where the system specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact Click Property Portal. Click Property Portal

Any use of Cookies – or other tracking tools – by this System or by Click Property Portals of third-party services used by this System serves the purpose of providing the Service required by the User. In addition to any other purposes described in the present document and in the Cookie Policy, Authorized Users are responsible for any third-party Personal Data obtained, published, or shared through this System and confirm that they have the third party’s consent to provide the Data to Click Property Portal.

Mode and place of processing the Data

Methods of processing

Click Property PortalClick Property Portal takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorised destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to Click Property Portal, Click Property Portal in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this System (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies, authorized users) appointed, if necessary, as Data Processors by Click Property PortalClick Property Portal. The updated list of these parties may be requested from Click Property Portal, Click Property Portal at any time.

The system does not process personal data in or to the public domain.

Place

The Data is processed at Click Property Portal’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by Click Property Portal to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with Click Property Portal using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  1. Personal Data collected for purposes related to the performance of a contract between the Click Property Portal and the User shall be retained until a user request for the data to be removed with ‘Opt Out’ or Click Property Portal remove the data should it choose to do so without consent or within a specific time frame;
  2. Personal Data collected for Click Property Portal’s legitimate interests, including marketing will include name, surname and email, shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by Click Property Portal within the relevant sections of this document or by contacting Click Property Portal.

Click Property Portal may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, if such consent is not withdrawn. Furthermore, Click Property Portal may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once you ‘opt Out’, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after Deletion.

The purpose of processing

The Data concerning the User is collected to allow Click Property Portal to provide its Services, as well as for the following purposes: Contacting the User, Data transfer outside the EU, Platform services and hosting, displaying content Managing contacts, and sending messages.

Users can find further detailed information about such purposes of processing and the specific Personal Data used for each purpose in the respective sections of this document.

The rights of Users

Users may exercise certain rights regarding their Data processed by Click Property Portal.

Users have the right to do the following:

  1. Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  2. Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  3. Access their Data. Users have the right to learn if Data is being processed by Click Property Portal, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  4. Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  5. Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, Click Property Portal will not process their Data for any purpose other than storing it.
  6. Have their Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from Click Property Portal.
  7. Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of, or on pre-contractual obligations thereof.
  8. Complain. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in Click Property Portal or for the legitimate interests pursued by Click Property Portal, Users may object to such processing by providing a ground related to their situation to justify the objection.

How to exercise these rights

Any requests to exercise User rights can be directed to Click Property Portal through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by Click Property Portal as early as possible and always within one month.

Cookie Policy

This System uses Cookies. To learn more and for a detailed cookie notice, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by Click Property Portal in Court or in the stages leading to possible legal action arising from improper use of this System or the related Services. The User declares to be aware that Click Property Portal may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this System may provide the User with additional and contextual information concerning Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this System and any third-party services may collect files that record interaction with this System (System logs) and use other Personal Data (such as the IP Address) for this purpose.

Changes to this privacy policy

Click Property Portal reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this System and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to Click Property Portal. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed based on the User’s consent, Click Property Portal shall not collect new consent from the User, a part from where required.

Definitions and legal references

System: Click Property Portal Ltd.’s securely hosted communication platform for residential conveyancing.

How Personal Data is collected and used:

  1. Contact form, Personal Data: Name, surname, address, city, country, postcode, email address, and phone number shared with Our Panel Solicitor Firms and 3rd party companies, involved in your property transaction.
  2. Email, to email you regarding your transaction, updates, assistance, and answering your queries. Personal Data, email address, name, surname, address, phone number.
  3. Testimonials The form on this site is used to collect the data requested and this is the ONLY information we share in the public domain, on our website, Facebook, Twitter(X), Instagram, Linked In, and other social media platforms which we deem useful for brand and market awareness regarding feedback from you. We are not responsible for the data posted on our testimonial link after it has been posted to any public domain.
  4. Email Marketing Purposes to stay in touch regarding our products, services, blog posts, invites, feedback requests, Personal Data: email address, first name and last name
  5. Constant Contact, used for emailing bulk for our emailing marketing purposes as stated on this list. Personal Data, email address
  6. Phone contact, To phone you for updates and information regarding your transaction: Personal Data: first name, surname, address, email, phone number
  7. Data transfer from the EU and/or Switzerland to the U.S based on Privacy Shield, Data transfer to countries that guarantee European standards, Data transfer abroad based on standard contractual clauses, Data transfer abroad based on consent and Other legal basis for Data transfer abroad data transfer outside the EU Personal Data: Cookies and Usage Data
  8. System and hosting Personal Data: various types of Data as specified in the privacy policy of this document
  9. Analytics Google Analytics Personal Data: Cookies and Usage Data
  10. Unique device identification This System may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users’ preferences only.
  11. 3rd Parties Where we work with Estate Agents, Mortgage Brokers, Solicitors, Conveyancing and Individuals authorized by you, who refer your personal data to us for processing.
  12. The System is not directed to children under the age of 13 Users declare themselves to be adult according to their applicable legislation. Minors may use this System only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use this System.

Contact information

  1. Owner and Data Controller: Company Director, Click Property Portal Ltd, 34a Bridge Street, Morpeth, Northumberland NE61 1NL
  2. Owner contact email: connect@clickpropertyportal.com
  3. Date official GDPR Modification applicable: 23/05/2018

Cookies

We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site to allow us to see how we’re doing by seeing where our traffic comes from and what areas of our website they like.

A cookie is an element of data that our website sends to your browser which is then stored on your system. You can set your browser to prevent this from happening. Any information collected in this way can be used to identify you unless you change your browser settings.

If you have any questions about this privacy, please contact connect@clickpropertyportal.com